★★★★★ 5
Very Easy Warranty Claim Process!!
I have purchased a lot of Asurion warranties for products on Amazon over the past 5 years. This is the first time I've had to use the warranty. The Tineco vacuum mop that I purchased wasn't working well at all. I looked online to see how to file a warranty claim with Asurion. I had purchased the top line Tineco almost 3 years ago and my warranty was for 3 years. I was concerned that there might be an issue due to the amount and/or because the warranty was getting close to the end of the warranty period (3 years).
Filing the claim was all online and walked you through all of the steps - very easy to follow and understand. They emailed a shipping label to me (they paid for shipping) and sent the Tineco to them. I figured it would be a lengthy and difficult process. After they received everything, they promptly denied the claim and closed the it. They said my personal information didn't match. I called them and discovered that since I was using a different email address, they couldn't match it up. The customer service agent changed the information and refiled the claim for me. I received another shipping label and used it to ship the Tineco back to them. They notified me when they received the Tineco and told me they would let me know after the repair department had looked at it. I received notification within a few hours that they could not fix it and would issue an Amazon Gift Card for the price that I paid for the Tineco (no tax included, of course). The Gift Card was in my account within a few hours! That had to be the easiest warranty claim I've ever made!
I highly recommend Asurion for their warranties. The only thing I would suggest is that they change the warranty documentation to make it clear that they need the email address you filed the claim under and give you a place to put your new email address, if it has changed.
I will not hesitate to continue to purchase Asurion warranties for products on Amazon!
I like the idea of the monthly claim amount that is available for $16.99 per month, but you would have to buy a lot of products and warranty them for that to be equitable. I did the math and realized that I would have to purchase warranties for products that total $2,039 - $4,078 per year, every year (based on the charge of 10%-15% per warranty) to equal what I would pay for the individual warranties. I don't buy that many products that need warranties though, so it's not a value for me at all. IF I purchased the monthly warranty ($16.99 per month) and later decided that I didn't want to continue to pay that amount, none of my products would be warrantied! So, I had to really think about it first. I couldn't justify the monthly charge forever for the amount of products I purchase that can be warrantied. }
Asurion - please consider offering the same warranty at a lower price per month - maybe you could put a cap on the dollar amount allowed to make it feasible for everyone. I would be very interested if the price wasn't so much.
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Reviewed in the United States on May 26, 2025
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